| Terms
of Service
The following terms and conditions apply to all transactions on www.medical-equipment-supplies.co.uk.
The placing of an order indicates your acceptance of these terms and
conditions. Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights. To
order goods through this website you must be at least 18 years of age.
We will treat each order for goods as an offer by you to purchase the
goods subject to these terms and conditions.
We have the right to refuse at our discretion to supply any goods ordered
by you.
Description of Goods/Warranty and Liability
Although we warrant that the goods will, at the time of delivery, correspond
to the description given by us all products we sell are of a technical
nature and it is not practical to publish detailed specifications of
all the products. All images, descriptive matter, specifications and
advertising are for the sole purpose of giving an approximate description
of the goods. Full details are available from the original manufacturer’s
brochures & websites. Except where the Customer is dealing as a
consumer (as defined in the Unfair Contract Terms Act 1977, section
12) all other warranties, conditions or terms relating to fitness for
purpose, merchantability or conditions of the goods whether implied
by Statute, Common Law or otherwise are excluded and the Customer warrants
that the Customer is satisfied as to the Suitability of the Goods for
the Customer's purpose Goods are not sold on a trial basis.
If you buy goods which have no published technical specifications,
it is your responsibility to establish the suitability of the goods
for your intended purpose.
Typographical Errors
In the event that a product is listed at an incorrect price due to a
typographical error or error in pricing information from our suppliers,
we shall have the right to refuse or cancel any orders based on the
incorrect price whether or not the order has been confirmed.
Product Images / Specifications
Whilst we endeavour to ensure all images and specifications are correct
at the time of publication, they do vary. As such we can accept no responsibility
for incorrect images/information. If however you spot a mistake with
an image or with a products specification please let us know here.
Payment Method
This is a UK site only. Orders will only be accepted from UK residents
for UK delivery, paid for with UK credit cards only. On the order you
must provide us with your exact address and telephone number that your
credit card issuer has on file for you. Your order will only be processed
once authorisation of your credit card has been properly received.
Availability of Goods
All products are subject to availability and may be withdrawn at any
time. However it is our policy to contact you if a product is out of
stock and if you do not wish to proceed with the order or for any reason
we cannot supply the product we will arrange for the order to be cancelled.
We offer an extended range of products which are obtained directly
from our suppliers. These products are subject to suppliers’ stock availability
and delivery dates made by the suppliers’ own delivery services. It
is our policy to contact you to explain the stock and delivery situation
with these products. Again if you do not wish to proceed with the order,
we will arrange for it to be cancelled.
Delivery
Whilst every reasonable effort shall be made to keep any delivery date,
time of delivery shall not be of the essence and we shall not be liable
for any losses, costs, damages or expenses incurred by the Customer
or any other person or company arising directly or indirectly out of
any failure to meet any estimated delivery date.
Unless otherwise agreed we may deliver by installments
Should the Customer request for the delivery to be by instalments a
further agreed carriage charge will be applicable.
Failure by the Customer to pay for any installment or delivery when
due shall entitle us to withhold further deliveries and the Customer
shall be liable for any costs incurred by the Supplier relating to such
Goods which the Supplier is then entitled to withhold.
Delivery of the Goods shall be made to the Customer's address and the
Customer shall make all arrangements necessary to take delivery of the
Goods whenever they are tendered for delivery.
Time Limitations for Notification of claims
Damaged in Transit
As internal damage cannot always be identified on delivery, the Customer
must sign the drivers manifest as “unchecked”. Should any damage be
identified on opening the package, www.medical-equipment-supplies.co.uk must be advised
within 24 hours of the exact damage. It is imperative that the Customer
does not dispose of any of the packaging, as this will be required to
affect a claim against the carrier. The claim will be handled by www.medical-equipment-supplies.co.uk, and an arrangement will be made to collect the damaged
goods and replacements will be sent.
We cannot accept any claims for damage if the above time scales are
not followed.
Shortages
It is the Customers responsibility to sign for the correct number of
packages that are delivered, the Customer is required to check that
the number of packages delivered equal the number of packages on the
delivery drivers manifest/consignment note. Any shortages must be noted
on the drivers manifest and it is the Customers responsibility to thereafter
notify us within 24 hours of delivery.
Should the Customer be missing an item but has signed for the correct
number of packages. The Customer must notify us within 24 hours of delivery.
The Customer will be requested to provide us with a copy of the invoice
as well. The matter will be investigated and the Customer will be informed
of the decision.
Incorrect Goods
It is the Customers responsibility to notify us of any incorrect goods
supplied within 48 hours of delivery. If the items are not as ordered,
the Customer must not open the manufacturers packaging or use the item.
The Customer will also be required to provide further information on
what was received i.e we may require the manufactures part codes and
a full description of what has been received. Should there be any extenuating
circumstances that has prohibeted the the Customer to remain within
the specified time frame, resolution will be by mutual decision.
Non-Deliveries
We will not accept liability for goods lost in transit unless we are
notified within 5 days from the expected delivery date. This will be
the date advised on the Customers automated despatch note which is emailed
to the Customer once the items have left our warehouse.
We shall accept no liability for shortages, non-deliveries, incorrect
goods and goods damaged on delivery outside the reported timescales.
Except when extenuating circumstances have prevented notification within
the reported timescale. The extenuating circumstances must be by mutual
agreement.
Product Guarantees
All products supplied are covered by the terms and conditions of the
Original Manufacturers Guarantee for a period of 12 months or longer
if relevant, this is in addition to the consumers statutory rights.
Cancellation of Orders
Orders cancelled after dispatch of the goods will be subject to credit
only once the items are returned to us and receipted back into our Warehouse.
If the items are accepted, opened and used the Distance Selling Regulations
will apply. In all instances, goods must be returned as new, with no
blemish, defect or parts missing, neither must the outer manufacturer
packaging show any damage or be defaced in anyway. Should the items/packaging
show any damage or be incomplete and defaced in any manner a 25% fee
will apply, this will automatically be deducted from the credit issued.
Items no longer required (Not applicable for Faulty Goods)
If you are not totally satisfied with your purchase, you can return
it within 7 days from receiving the goods for a refund provided it is
in pristine condition in its original box and packaging.
The Customer will be responsible for the safe return of the goods.
Goods must be returned “as new” or in the same condition that they were
received in. There should be no damage, all parts, items should be returned,
all packaging must be included and the manufacturer packaging must not
be defaced in manner.
We cannot accept the return of opened software packages or consumable
items (e.g. ink cartridges, paper), you will need to contact the manufacturer
directly in these instances.
The Customer cannot return items that are not under the cover of a
Returns Number (RA). The RA request must be completed online at www.medical-equipment-supplies.co.uk.
Only once the RA has been authorised, do we accept that the item(s)
may be returned. The RA number must be clearly marked on the outer packaging
only and not on the manufacturer packaging. Any item returned not under
the cover of an RA number will be rejected and returned to you. We do
not refund carriage charges applied to the initial order and neither
do we pay for the cost of returning the items to us.
Only complete products will be accepted. Therefore ensure that all
additional enclosures, such as manuals, free software, cables etc are
all returned. Adequate packaging must be used to return the goods.
Adequate packaging constitutes that the item is wrapped securely and
then placed inside a box in order for the item to return to us with
no internal or external damage. Items that are not securely wrapped
and received, will be returned in the same manner.
We reserve the right to reject and item(s) that do not meet the criteria
laid out above.
A restocking fee of up to 25% of the original invoice value may be
levied on item(s) returned after 7 days of the goods being delivered.
Faulty Goods
If you think that the product you have purchased is faulty or incompatible
we may refer you to the manufacturer, due to their extensive knowledge
of their product. If the manufacturer agrees that the product is faulty,
in most cases they will be able to authorise a replacement/repair of
the product direct to you. This does not affect your statutory rights.
A restocking fee of up to 25% is charged on returns, which prove to
be non-defective. It is therefore imperative that you have made contact
with the manufacturer first. The restocking fee is non-negotiable. In
all instances when contacting a Manufacturer you must retain the reference
code that you are given.
Opened software shall not be accepted for credit or exchange. If any
discs are found to be faulty you may be asked to contact the manufacturer
directly.
Dead on Arrival (DOA)
If a product fails within the manufacturer’s DOA period, a replacement
product will be offered to you, PC systems will be repaired and not
replaced.
Refunds
If for any reason you are issued with a refund, please note the following,
All refunds will be issued to the same payment method as on the original
order.
When a refund is processed, you will receive an email notification.
A refund will usually reach your credit card account within 4 working
days after it being processed, please allow up to 10 working days for
it to be credited. We do however reserve the right to refund you within
30 days of the return.
Goods returned within the manufacturer’s DOA period, will be refunded
in full including the original carriage charge. If the goods are found
not to be faulty or they have been damaged by miss-use, they will be
returned to you and no refund will be issued.
The relevant manufacturer will process all offers of “Money Back” guarantees
and you should contact them directly to arrange return and refund.
Liability
Except as may be implied by law and except in the case of death or personal
injury where the Customer is dealing as a consumer, in the event of
any breach of these Terms and Conditions by us the remedies to you shall
be limited to damages which shall in no circumstances exceed the price
of the Goods and we shall under no circumstances be liable for any indirect,
incidental or consequential damages
Force Majeure
We will not be under any liability whatsoever in the event that we are
prevented or delayed from supplying or making delivery of any Goods
by any reason or cause beyond our control.
No Waiver
Our failure to insist upon strict performance of any provision of these
Terms and Conditions shall not be deemed to be a waiver of our rights
or remedies in respect of any present or future default of the Customer
in performance or compliance with any of these Terms and Conditions.
Severability
In the event that any or any part of these Terms and Conditions shall
be determined invalid, unlawful or unenforceable to any extent such
term, condition or provision shall be severed from the remaining Terms
and Conditions, which shall continue to be valid and enforceable to
the fullest extent permitted by law.
These Terms and Condition shall be construed in accordance with English
Law.
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